Zeal Family Services Privacy Policy
Last Updated: January 1, 2025
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- Summary
At Zeal Family Services, located in Bloomfield, CT, USA, we are dedicated to protecting your privacy and safeguarding your personal data. This Privacy Policy explains the types of information we collect, how we use and protect it, and your rights regarding your data. We follow all applicable U.S. federal and state laws—including HIPAA requirements when applicable—to ensure full compliance in the Healthcare and Family Services industry.
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- Overview
This Privacy Policy applies to all information collected by Zeal Family Services (“we,” “our,” or “us”) through our website, services, and communications. It is designed to inform you about our practices regarding your personal data and to help you understand how we protect your right to privacy. By using our website and services, you acknowledge that you have read and understood this policy and agree to its terms.
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- Information We Collect
3.1. Personally Identifiable Information (PII)
We collect PII that you voluntarily provide when interacting with us. This includes, but is not limited to:
- Full name
- Address (billing and/or service address)
- Telephone numbers
- Email addresses
- Date of birth
- Emergency contact details
- Medical history and other health-related information (disclosed as part of your care plan)
3.2. Non-Personally Identifiable Information
When you visit our website, we automatically collect certain non-personally identifiable information such as:
- Browser type and version
- Device type
- IP address
- Referring and exit pages/URLs
- Operating system
- Access times
- Clickstream data
3.3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can adjust your browser settings to manage cookies; however, please note that disabling cookies might affect website functionality.
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- How We Use Your Information
4.1. Providing and Improving Services
We use your data to:
- Deliver, manage, and improve our care services
- Process service requests and administer care plans
- Communicate important service updates and appointment reminders
4.2. Communication
Your information helps us:
- Send email updates, newsletters, and notifications
- Respond to your inquiries and provide customer support
- Fulfill legal and regulatory requirements
4.3. Marketing and Promotional Purposes
With your consent, we may use your information to send personalized marketing communications and special offers. You can opt out of these communications at any time using the unsubscribe instructions provided in our emails or by contacting us directly.
4.4. Legal Compliance
We may process and, if necessary, disclose your information to comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders, and regulatory requests). This includes compliance with healthcare privacy laws such as HIPAA, where relevant.
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- How We Store and Protect Your Information
5.1. Data Storage
We store your personal data on secure servers with restricted physical and digital access. Sensitive data, including protected health information (PHI), is encrypted during transmission and while at rest.
5.2. Security Measures
We implement robust administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction. These security measures are regularly reviewed and updated to maintain a high standard of protection.
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- Disclosure of Your Information
6.1. Third-Party Service Providers
We may share your information with trusted third-party vendors who assist with service delivery (e.g., IT support, payment processing, and data analytics). These providers are contractually bound to maintain strict confidentiality and security of your data.
6.2. Legal Obligations and Compliance
We may disclose your information as required by law or legal process, including when requested by law enforcement or regulatory agencies.
6.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant third party. Such transfers will continue to be governed by this Privacy Policy.
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- Your Rights and Choices
7.1. Access, Correction, and Deletion
You have the right to access, correct, or request deletion of your personal information, subject to legal obligations. To exercise these rights, please contact us using the details provided below.
7.2. Opt-Out of Communications
You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting our customer support team. Please note that opting out of essential communications (e.g., service-related updates) may impact your experience with our services.
7.3. Data Retention
We will retain your information only as long as necessary to serve the purposes for which it was collected and to comply with legal and regulatory obligations. Once your information is no longer needed, it will be securely deleted or anonymized.
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- Children’s Privacy
Our services and website are intended for adult use. We do not knowingly collect data from individuals under 18 years of age. If it is discovered that data was inadvertently collected from a child under 18, we will promptly delete it.
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- International Data Transfers
If your data is transferred outside the United States, we ensure that it maintains a comparable level of protection through validated contractual and technical safeguards.
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- Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
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- Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Zeal Family Services
44 Cliffmount DR
Bloomfield, CT 06002-2226
Email: info@zealfamilyservices.com
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By using our website and services, you agree to the terms outlined in this Privacy Policy. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure manner.
Please review this document regularly to stay informed about our privacy practices.