Privacy policy

Information we collect

When you contact us or submit an inquiry form, we collect the information you provide — such as your name, phone number, email address, the type of care needed, and any details you choose to include in your message.

If you become a client, we may also collect care-related information necessary to build and deliver a safe, personalized care plan, including routines, mobility needs, medication schedules, and emergency contacts.

How we use your information

We use your information to respond to inquiries, schedule consultations, create and adjust care plans, coordinate caregivers, and communicate with you about services.

We do not sell your personal information, and we do not share it for advertising purposes.

Sharing and disclosure

Information is shared only with the caregivers and staff who need it to provide care, and with third parties when required by law or when you have given us permission — for example, when coordinating with a family member or a healthcare provider.

Health information

Care-related and health information is treated as confidential. Access is limited to authorized personnel, and staff are trained on client confidentiality expectations.

Data retention and security

We retain records for as long as needed to provide services and to meet legal, insurance, and record-keeping obligations. We use reasonable administrative and technical safeguards to protect information against loss, misuse, and unauthorized access.

Your choices

You may ask us to review, correct, or delete the personal information we hold about you, subject to any records we are required to keep. You can also ask us to stop contacting you at any time.

Contact us

Questions about this policy? Call 860-944-2119 or write to Zeal Family Services, 44 Cliffmount Dr, Bloomfield, CT 06002.